Refund Policy

1. When Refunds Are Issued

Refunds are processed once the returned item is received and inspected.

• If approved, a credit will be issued to your original payment method

• Processing time: 5–10 business days

2. Non-Refundable Costs

• Original shipping fees

• Return shipping (unless item is defective)

3. Late Refunds

If your refund hasn’t arrived:

1. Check with your bank or card provider

2. Contact us at procurement@tudvi.com

4. Damaged or Incorrect Items

If you receive a damaged or wrong product:

• Notify us within 48 hours with photos

• We’ll offer a replacement or full refund based on the situation

Contact for All Return/Refund Inquiries

📧 procurement@tudvi.com
📞 201-477-4913